Is Sentry Security right for you? Q&A

Why should I choose Sentry Security?

At Sentry, you’re more than just a number or security code to us. You’re a person, a home, a family. We believe in the value of doing business on a personal level. That’s why when you call us you’ll be answered by an actual human being. Machines are for protecting your home, not taking your call. So when you call to set up an installation or for a repair, you’ll talk to one of our live, and knowledgeable representatives who will schedule an appointment for you within hours or days, not weeks.

So if you want to feel safe with the latest, most secure system, get quick responses, and have a customized experience that’s tailored to your individual needs, choose Sentry, Chicago’s hometown security company.

So how long have you been around?

What a great question! We’ve been protecting homes for over 35 years.

How experienced are your sales teams really?

Our knowledgeable team members have an average of 25 years working with us at Sentry designing and selling alarm systems.

But are your team members licenced, drug tested, and all around reliable?

All of Sentry Security’s team members are licensed, drug tested, and background checked. Your salesperson will have his or her license number printed on their business cards. Your installer will be uniformed, arrive in a Sentry Security truck, and can provide you with additional identification on arrival if needed.

Is your salesperson just going to sell me something and leave?

Of course not! Your sales representative will not only keep in touch to communicate the details of your installation, but they’ll also actually be onsite during your installation to make sure everything goes right. And of course they’ll always be on standby should you need any further assistance.

Will my installation be customized for my home?

At Sentry, we customize every installation to your home’s architecture, your family’s lifestyle, and to your security needs. We’ll take the time to make sure your system’s set-up is right for you, even for our most basic systems. We never just put a piece of equipment somewhere in your home because “that’s where it always goes,” we make sure we put everything where you need and want it to be.

Are future upgrades easy, or do I have to install a whole new system?

We pride ourselves on being a one-stop-shop for all of your security needs at Sentry. So upgrades are easy and solving problems are painless. We offer a full breadth of products to the residential market, Fortune 500 companies, and everyone in between, including options for carbon monoxide detectors, remote access to your system, and wireless systems.

How can I know if my security system is working correctly?

As part of your package, we provide a weekly test signal to ensure that all is going well. Plus, if you want to learn to perform a manual test at home and don’t know how, you can always give us a call and one of our real, live representatives will be happy to walk you through it.

How do I know that you guys are really as good as you say?

By not just taking our word for it! We’re proud to tell you that he have a 95.8% customer retention rate, but we want you to see what others think of us. Check out Angie’s List where we’ve made the honor roll as an A-rated company!

I have a problem and want to speak to a decision maker.

We’re sorry to hear that. Luckily, since we service a lot of the Chicagoland area we make sure that when you call and speak to any of our representatives, they’ll have the ability to solve your problems right then and there.

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