Service & Support
Our customers ask for Sentry Security technicians by name
We focus on doing the job right, being fair and developing a strong end user relationship with our customers
On average, Sentry’s customer base has been with Sentry for more than 12 years. We have a 93.1% annualized customer retention rate- due in large part to Sentry being independent, competent, accessible and local. We appreciate that the vast majority of customers positively refer Sentry to their colleagues and friends.
We Believe in Stability & Longevity
We are proud to have built a team of professionals to serve our customers. Sentry customers appreciate the expertise and continuity of our veteran Field Technicians. Our Office Staff have substantial industry experience and most have long tenures with Sentry and its legacy companies acquired through mergers.
We Are Accessible & Available
Many security companies treat their customers like a number. At Sentry, our knowledgeable customer care representatives answer the phone — not a machine. They are expertly trained to answer your questions and develop solutions around your specific needs. We take time to get to know you and your needs and are there for you.
Our central station partners provide multiple, redundant physical sites that offer secure UL/FM-certified monitoring facilities to deliver uninterrupted service, regardless of adverse conditions- as well as professionally trained security professionals to monitor your home and business 24 hours a day, 365 days a year.