Careers
Customer Support Manager | Sentry Security
Wheeling, IL | Full-Time | Lead with Excellence
Are you passionate about delivering world-class service and building a team that puts the customer first?
Sentry Security is seeking a dedicated and driven Customer Support Manager to lead our customer support department with vision, heart, and accountability. This is more than a supervisory role—it’s an opportunity to take ownership of an essential department, elevate the customer experience, and grow with a company that’s committed to developing leaders from within.
Own the Department: You’ll take full responsibility for customer service operations—performance, structure, employee development, and service excellence.
Deliver Outstanding Support: Lead a team focused on professional, solution-driven customer interactions that reflect the Sentry standard.
Build and Develop Your Team: Hire, coach, and empower a high-performing group that thrives on accountability and service.
Set Clear Priorities: Align daily operations with long-term service goals; ensure workloads are managed effectively and KPIs are met or exceeded.
Be Proactive: Prevent problems before they start—refine systems, analyze trends, and resolve recurring issues.
Act as a Customer Advocate: Collaborate with other departments to ensure customer needs and feedback influence service and product decisions.
- 3+ years in a customer service management or team lead role, preferably in a service-based or technical industry.
- A strong sense of ownership and accountability—you step in, step up, and lead from the front.
- Excellent communication and interpersonal skills.
- Proven success in building motivated, results-driven teams.
- Strong organizational and multitasking skills.
- Experience with CRMs, phone systems, or help desk platforms is a plus.
Health Insurance – Comprehensive coverage to keep you and your family protected.
Dental Insurance – Quality dental plans to keep you smiling.
401(k) Plan – Invest in your future with retirement support.
Supportive Culture – Work in a close-knit, mission-focused environment where leadership is accessible and collaboration is valued.
Room for Growth – At Sentry, we prioritize internal advancement. You’ll be empowered to take on new responsibilities, gain cross-functional experience, and grow your career as the company grows.
Training & Development – Opportunities for ongoing learning, skill-building, and leadership development.
Ready to lead, grow, and make a difference?
Join a company where your work truly matters—and where your future is full of potential.
Apply today by sending your resume to dholt@sentrysecurity.com